How we use your personal information

Willow Wood has to collect a certain amount of information about your health and treatment in order to provide the best possible care. Only information which is required as part of this care will be be recorded.

Your records are used to guide and deliver the care and treatment you receive in order that any healthcare professional involved in your care has accurate and up-to-date information to assess your health and decide the most appropriate care.

We may share information with main partner organisations where there is a legitimate and legal requirement to do so.

You may be receiving care from other people (eg SocialServices) along with the NHS. We may need to share some information about you with them so we can all work together for your benefit

Everyone working within healthcare has a legal duty to keep information about you confidential. Willow Wood has in place policies and procedures to ensure that information about you is handled and used in a confidential manner, and training is provided to all employees. Willow Wood ensures that all contractors and anyone providing a service on our behalf are aware of, and work to, the same standards we work to.

The Data Protection Act gives you a right to access the information we hold about you on our records. You can request to see your information at an appointment or request copies in writing from our Data Controller, Karen Houlston, Chief Executive, Willow Wood Hospice, Willow Wood Close, Mellor Road, Ashton-under-Lyne, OL6 6SL.

For full information on the points above, please refer to our leaflet How We Use Your Personal Information. This explains in detail:

  • why we collection information about your and how it is used,
  • how we keep your personal information confidential
  • your right to see your health records.

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