IMPORTANT INFORMATION - COVID-19

Due to the current and ongoing coronavirus situation, it is important that we take all reasonable steps to protect the wellbeing of our patients, their visitors, our staff and volunteers. We are closely following the Government advice and will update these points as and when developments happen.

We ask anyone who is feeling unwell, particularly with a high temperature or a new continuous cough, NOT TO VISIT THE HOSPICE.

CHANGES TO SERVICES

The In-Patient Unit remains open as normal. However, please note that we are now restricting visitor access to the Hospice site. Please be aware, prior to any visitors being able to enter the Ward area, they will be required to take a Rapid Covid test. These give results after 30 minutes so please factor this in when planning your visiting times. If visitors are attending the Hospice on consecutive days, a test will be required each day. Willow Wood will supply and instruct you on how to use this test.
We will be allowing only TWO nominated regular visitors per patient and only ONE will be allowed in with each patient at any one time.
Visiting hours are strictly limited to 10am until 5pm only. Whilst we appreciate that this will be very difficult for many families, we must stress that we have not taken these measures lightly and have done so to protect all our patients, staff and visitors.
Please ensure you thoroughly wash your hands as soon as you enter the building.
Our usual Day Services, including drop-in sessions, outpatient appointments and clinics are suspended until further notice. This also includes therapy services, bereavement support and counselling. However, the team will be in touch with all current service users to discuss individual situations and alternative support or advice during this time.
The Hospice Canteen is currently closed to the public, although patients’ visitors can order food when visiting.
All our high street shops are currently closed. Please keep in touch on social media for news of our shops re-opening. However, our online trading activities are still open.
Our weekly Lottery is still going ahead but there may be a delay in sending out our winners cheques.
Certain of our fundraising events have been cancelled or postponed. Please check the website or our social media accounts for the most up to date news on these.
We understand that these changes may cause significant upset and inconvenience. Please be assured that we have not taken these decisions lightly and are prioritising the safety and wellbeing of our patients, service users and our workforce.

Thank you for your support during this challenging time. We couldn't support thousands of local people every year without your help.

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